Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents. Continue reading Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Tag Archives: Capita
Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Capita plc announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS), which helps organisations transform customer experience from day one. Continue reading Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Capita signs deal worth up to £220m with major European telecoms provider
Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider. Continue reading Capita signs deal worth up to £220m with major European telecoms provider
Capita secures £20m extension with Westminster City Council
Capita announces it has secured a three-year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. Continue reading Capita secures £20m extension with Westminster City Council
Capita signs new customer experience contract with Ireland’s National Transport Authority
Capita has signed a new contract with Ireland’s National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country. Continue reading Capita signs new customer experience contract with Ireland’s National Transport Authority
Capita expands global relationship with ServiceNow
Capita has expanded its relationship with ServiceNow, the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients. Continue reading Capita expands global relationship with ServiceNow