honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
Tag Archives: Capita
Capita and West Midlands Fire Service launch 999EYE
PRESS RELEASE: An innovative solution has been launched that enables emergency control rooms to be at the heart of unfolding incidents by viewing live footage streamed from eye witnesses at the scene. Launched by Capita in collaboration with West Midlands Fire Service, 999EYE is the first-ever smartphone solution that enables 999 callers, with compatible mobile devices, to securely send live footage or images of incidents to emergency service control rooms. Continue reading Capita and West Midlands Fire Service launch 999EYE
Capita provides medical call centre and clinical triage support software for Allianz Turkey
PRESS RELEASE: Capita Healthcare Decisions is to provide clinician led call centre software to international insurance and asset management company, Allianz, for its medical assistance call centre operations in Turkey. Capita’s partnership with Allianz Turkey builds on previous success in supporting private healthcare organisations, including insurance companies and their service providers globally. Continue reading Capita provides medical call centre and clinical triage support software for Allianz Turkey
Three announces Capita as preferred bidder for customer management contract
PRESS RELEASE: Three has announced that Capita has been selected as the preferred bidder for a contract to provide customer management services in the UK. Subject to contract, the deal will be worth approximately £70m over the next seven years and is due to begin in early 2017. Capita will take over responsibility for the delivery and continued development of Three’s mobile and broadband frontline customer service and sales in Glasgow. Continue reading Three announces Capita as preferred bidder for customer management contract
Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client
PRESS RELEASE: Jacada announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. Continue reading Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client
Debenhams extends Capita customer services contract
PRESS RELEASE: Capita announces that Debenhams Retail plc has chosen to extend its existing customer services partnership with Capita Customer Management, which commenced in June 2012. The new contract runs until 1 September 2022 and is valued at £72m. Continue reading Debenhams extends Capita customer services contract
Capita Signs Gold Partner Agreement with Interactive Intelligence
PRESS RELEASE: Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration. Continue reading Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita partners with Avaya to provide cloud-based contact centre services
PRESS RELEASE: Capita Collaboration Technologies (CCT), part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global leader in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises. Branded as Capita Contact Centre as-a-Service (CCaaS), this flexible, multi-channel platform will enable organisations to improve the customer experience in a flexible and cost-effective way while providing reassurance over data sovereignty. Continue reading Capita partners with Avaya to provide cloud-based contact centre services
South Wales Police installs Capita’s contact centre and control room solution
PRESS RELEASE: Capita Communications and Control Solutions announces that South Wales Police has gone live with ControlWorks, its solution for police contact centre and control room operations. South Wales Police is the first UK police force to roll-out ControlWorks, which is now in full operational use across the force. Continue reading South Wales Police installs Capita’s contact centre and control room solution
Thames Water extends Capita customer services contract
PRESS RELEASE: Thames Water has awarded Capita Customer Management a five year contract extension for the provision of call centre services. Continue reading Thames Water extends Capita customer services contract