Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees. Continue reading Go-Centric Expands Workforce To More Than 1,000 Across UK
Category Archives: Outsourcing
Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
Ventrica wins a place on Crown Commercial Service framework
Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. Continue reading Ventrica wins a place on Crown Commercial Service framework
HFS Research names Atento Top Ten Digital Contact Center Provider
Atento, the leading company in CX solutions and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has been named one of the world’s Top Ten Digital Contact Center Providers by independent analyst partner, HFS Research. Continue reading HFS Research names Atento Top Ten Digital Contact Center Provider
Arise Virtual Solutions Reimagines CX With New Digital Companion
Arise Virtual Solutions (Arise), the worldwide leader in work-from-home customer support and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent Customer Experience Management announced launch of its new Arise® Digital Companion tool. Continue reading Arise Virtual Solutions Reimagines CX With New Digital Companion
ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework
ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework