TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs. Continue reading TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations →

In 2013, Ascensos chose the former Lloyds Banking Group premises, which had closed earlier that year, as Scottish Headquarters. And within a couple of years, it had fulfilled the promise to create 600 jobs within the Motherwell area. Continue reading Ascensos announces 300 new jobs in Motherwell →

Conduent announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report. Continue reading Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports →

TTEC, one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry. Continue reading TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021 →

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that TMC, a global, integrated media company, has named its Zenni Case Study as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. Continue reading Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine →

The expanded Ultra Low Emission Zone (ULEZ), which is operated by Capita, on behalf of Transport for London (TfL), has launched in London. Continue reading Capita-operated Ultra Low Emission Zone expansion launches in London →