Based on its recent analysis of the Southern Cone CX outsourcing services industry, Frost & Sullivan recognizes Teleperformance with the 2021 Enabling Technology Leadership Award. The company helps organizations create a seamless and effortless CX while significantly reducing costs across front-office and back-office operations. Continue reading Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless and Effortless CX with Its Digital Integrated Business Services →

Hinduja Global Solutions (HGS) unveiled a new brand identity for its ongoing evolution into a digital-led, people-driven organization that is transforming customer experiences (CX). Building on its legacy of making clients more competitive, HGS serves as the preferred CX and business process transformation partner for some of the world’s largest brands. Continue reading HGS unveils new digital-led vision →

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs. Continue reading TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations →

In 2013, Ascensos chose the former Lloyds Banking Group premises, which had closed earlier that year, as Scottish Headquarters. And within a couple of years, it had fulfilled the promise to create 600 jobs within the Motherwell area. Continue reading Ascensos announces 300 new jobs in Motherwell →

Conduent announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report. Continue reading Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports →

TTEC, one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry. Continue reading TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021 →