8×8 announced general availability of 8×8 X Series, the next generation system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies radically transform enterprise communications with one cloud solution for voice, video conferencing, contact centre, team messaging and collaboration across mobile and desktop devices. Continue reading 8×8 Announces General Availability of X Series →

Described as the perfect solution for Contact Centres who are looking to move away from spreadsheets or are unnecessarily paying for an existing solution, EvaluAgent® has confirmed its free Quality Monitoring Software will be released on 7th August. Continue reading Free Quality Monitoring Software – EvaluAgent® CONFIRM release date →

Bright Pattern, a global provider of multichannel cloud contact centre software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance. Continue reading Bright Pattern Extends Cloud Contact Centre Service to the United Kingdom and Republic of Ireland →

With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally. Continue reading Announcing the Sytel AI Dialer →

Zendesk announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience →

NICE took customer service to a new level of cognitive intelligence via the launch of NICE Employee Virtual Attendant or NEVA, the world’s first virtual attendant, designed with the employee in mind. Powered by NICE’s proven, market leading Desktop Automation technology, NEVA offers real-time process guidance when called for or automatically when an opportunity is identified. Continue reading NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees →