Customer comments contain some of the richest, most actionable insights of any data. The challenge comes in effectively analyzing and accessing those insights when and where you need them. InMoment’s Explore eliminates that challenge. Continue reading InMoment’s Explore™: Real-Time Exploration of Customer Conversations at Your Fingertips
Category Archives: Product Launch
Masergy launches cloud contact centre with predictive analytics
PRESS RELEASE: Masergy Communications Inc., announced the availability of its Cloud Contact Centre, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Centre is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity. Continue reading Masergy launches cloud contact centre with predictive analytics
Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack
Aspect Software announced that it is making its Aspect Mila™ personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact centre and enterprise employees with automated self-service functionality to view schedules, request time off or trade shifts with other employees. Continue reading Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack
ShoreTel announces Connect CLOUD for UK market
PRESS RELEASE: ShoreTel® announced, as part of its global service expansion, the introduction in the UK of ShoreTel Connect™ CLOUD and ShoreTel Connect Contact Center for CLOUD solutions. ShoreTel can now provide unified communications (UC) ready-made “as-a-service” with clear and simple customer pricing, enabling a wider range of businesses of all sizes to benefit from voice, video, mobile, conferencing, messaging and contact centre communication services. Continue reading ShoreTel announces Connect CLOUD for UK market