Qualtrics, the leader in customer experience and creator of the experience management (XM) category announced the general availability of Frontline Feedback to Qualtrics CustomerXM™. Continue reading Qualtrics Announces Frontline Feedback →

Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact centre market with enriched human interactions. The new workforce management (WFM) technology combines the benefits of planning optimization, intraday automation and agent self-scheduling to empower employees and drive contact centre performance. Continue reading Calabrio Introduces Agent Self-Scheduling Technology →

Panasonic launched its first fully integrated cloud communication platform, called UC-Line, to offer businesses across Europe a Unified Communications (UC) solution fit for the future. UC-Line combines Panasonic’s leading range of SIP phone units with voice over IP, video conferencing and a powerful suite of unified communications tools. Continue reading Panasonic Launches UC-Line: Its First European Cloud Based Unified Communications Service →

Temasys announced that it has released a fully-certified zero-code component that makes it simple for developers to embed Temasys’ Skylink real-time communications into applications developed on the Appian low-code platform. Continue reading Temasys Releases Zero-code Component for Real-time Video, Chat, and Co-browsing in the Appian Platform →

Xero, the global small business platform, unveiled the next step in providing world class customer experience with the full launch of Xero Central, bolstered by My cases – a one-stop resource and support for small businesses, accountants and bookkeepers. Continue reading Xero launches Xero Central an intuitive one-stop customer service portal →

Maintel, the cloud and managed service specialist announces the launch of ICON Now, a Unified Communications as a Service offering aimed at companies with 100 to 1,000 employees. Providing modern, integrated and secure tools to employees to help them communicate and collaborate with each other and with their customers, ICON Now is available immediately. Continue reading Maintel launches ICON Now to take UCaaS to the Mid Market →

LivePerson, a leading provider of conversational commerce solutions launched Maven, a conversational AI that enables brands to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants. Continue reading LivePerson launches Maven™, a breakthrough conversational AI that replaces traditional websites and 800-numbers →