Category Archives: Product Launch

Calabrio Introduces Agent Self-Scheduling Technology

Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact centre market with enriched human interactions. The new workforce management (WFM) technology combines the benefits of planning optimization, intraday automation and agent self-scheduling to empower employees and drive contact centre performance. Continue reading Calabrio Introduces Agent Self-Scheduling Technology

Panasonic Launches UC-Line: Its First European Cloud Based Unified Communications Service

Panasonic launched its first fully integrated cloud communication platform, called UC-Line, to offer businesses across Europe a Unified Communications (UC) solution fit for the future. UC-Line combines Panasonic’s leading range of SIP phone units with voice over IP, video conferencing and a powerful suite of unified communications tools. Continue reading Panasonic Launches UC-Line: Its First European Cloud Based Unified Communications Service

Temasys Releases Zero-code Component for Real-time Video, Chat, and Co-browsing in the Appian Platform

Temasys announced that it has released a fully-certified zero-code component that makes it simple for developers to embed Temasys’ Skylink real-time communications into applications developed on the Appian low-code platform. Continue reading Temasys Releases Zero-code Component for Real-time Video, Chat, and Co-browsing in the Appian Platform