8×8, a leading provider of global cloud communications and customer engagement solutions, announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact centre solutions to help businesses win in the new battlefield where customer experience is everything. Continue reading 8×8 Announces Launch of X Series Platform to Transform Enterprise Communications
Category Archives: Product Launch
BroadSoft Announces New BroadSoft UC-One SaaS Solution
BroadSoft, now a part of Cisco, has made it quicker and easier than ever for BroadWorks® service providers to provide businesses access to popular BroadSoft cloud unified communications capabilities by launching UC-One SaaS in North America and EMEA. Continue reading BroadSoft Announces New BroadSoft UC-One SaaS Solution
Netcall tackles coding resource shortage with the release of Low-code platform MATS V10
The growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that empower non-coders to design, build and launch enterprise grade applications using powerful, code-free, ‘drag and drop’ software. This reduces the pressure on IT teams and allows organisations to speed up digital transformation. All within a controlled environment for governance and GDPR compliance. Continue reading Netcall tackles coding resource shortage with the release of Low-code platform MATS V10
Aspect Software Announces New Patient Engagement Solution
Aspect Software announces the launch of Aspect AI Assistant Suite at the Healthcare Information and Management Systems Society (HIMSS) annual conference, Booth #3832. The new solutions are end-to-end applications that automate omni-channel self-service and two-way communication between businesses and consumers and leverage AI techniques such as Natural Language Understanding (NLU) chatbots and voicebots. Continue reading Aspect Software Announces New Patient Engagement Solution
Genesys PureCloud expands voice options around the globe
Genesys® is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a newly increased global footprint of its internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving customers unmatched flexibility and control when designing their communications ecosystem. Continue reading Genesys PureCloud expands voice options around the globe
LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup
LogMeIn introduced the new A.I. powered Bold360 product portfolio. Seamlessly bringing together chatbots and human agents, the new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. Continue reading LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup