Category Archives: Chatbot

eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

eGain, the leading provider of digital-first, omnichannel customer engagement hubs, is offering free, working customer service chatbots at the eGain DX19 conference, being held on May 13, 2019. The conference, hosted at The Brewery in London, features at-scale success stories and expert sessions for transforming digital experiences (DX). Continue reading eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Belatrix Software, a leading software development company, has announced that it has launched a newly dedicated chatbot and virtual assistant services offering. The service expansion will allow partners to unlock the potential of chatbots and create powerful customer experiences. Continue reading Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction

Atos, a global leader in digital transformation, announces together with its partner Google Cloud, a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Continue reading Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction

Chatbot reduces customer calls on bin collections by 25 per cent

An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent

GCash Partners with UNIFY Chatbots to Enhance Customer Engagement

GCash – a wholly owned subsidiary of Globe Fintech Innovations Inc (Mynt) has partnered with UNIFY to enhance customer engagement and improve customer satisfaction using the Unify Chatbot solution. GCash Customers will get real-time interactive customer service 24/7 via Messenger with the UNIFY Chatbot solution. Continue reading GCash Partners with UNIFY Chatbots to Enhance Customer Engagement