8×8, a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading AI capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics. Continue reading 8×8 Launches New Technology Partner Ecosystem
Category Archives: Technology
Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors
Talkmap, a leading AI-powered conversational intelligence platform that transforms call centre conversations into understanding and engagement, announced that Scott Murray will join its Board of Directors. Continue reading Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors
Tidio launches Lyro: The first conversational AI chatbot for SMBs
Tidio announced the launch of Lyro, the first conversational AI chatbot built for small and medium businesses. Representing the new step in customer service automation, Lyro stands out among other chatbot solutions on the market. Continue reading Tidio launches Lyro: The first conversational AI chatbot for SMBs
Fusion Connect Unveils CCaaS Professional for Unparalleled Contact Center Success
Fusion Connect, a leading global managed communication service provider (MCSP) and Microsoft Cloud Solution Provider (CSP), has launched CCaaS Professional, a new Contact Center as a Service (CCaaS) offering for mid-market and enterprise companies. Continue reading Fusion Connect Unveils CCaaS Professional for Unparalleled Contact Center Success
SignalWire Revolutionizes CPaaS with the Launch of a No-Code Intelligent AI Agent
SignalWire, a leading provider of cloud-native, low-code APIs, announced the release of its SignalWire AI Agent. As the first and only no-code artificial intelligence agent for CPaaS, AI Agent provides the necessary infrastructure to effortlessly embed intelligent, human-like conversational agents into existing infrastructure with minimal coding and plain text instruction. Continue reading SignalWire Revolutionizes CPaaS with the Launch of a No-Code Intelligent AI Agent
Yext Releases Yext Content, The Headless CMS Built on a Foundation of AI
Yext, a leading digital experience platform, released Yext Content, a new way companies can deliver any experience across any digital channel from a single content management system (CMS). The company believes Yext Content is the first headless CMS built on a foundation of AI and knowledge graph technology. Continue reading Yext Releases Yext Content, The Headless CMS Built on a Foundation of AI