8×8, Inc., a leading global business communications platform provider, has launched 8×8 Small Business, a new self-serve, consumption-based offering that gives direct resell partners more flexibility to win and serve small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools their customers don’t need. Continue reading 8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
Tag Archives: 8×8
8×8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales
Solving the problem of communication tools being designed for desk-based workers, not mobile retail workers, 8×8, Inc., a leading global business communications platform provider, is using its presence at the Retail Technology Show 2026 to make its UK debut of Retail Nationwide — a unified communications offering built specifically for how store teams actually work. Continue reading 8×8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales
8×8 Expands General Availability of 8×8 Engage
As customer experience continues to expand beyond traditional service departments, organizations need a scalable way to empower every customer-facing team by giving them the flexibility and autonomy to engage on their terms, without sacrificing visibility or accountability. Continue reading 8×8 Expands General Availability of 8×8 Engage
8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
Contact centres using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences. Continue reading 8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Workforce Management is now a standard capability of every 8×8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8×8, Inc., a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Continue reading 8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Report: UK Customers Still Prefer Human Support Over AI
Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes with a financial incentive. That’s according to new research from 8×8, Inc., a leading global business communication platform provider. Continue reading 8×8 Report: UK Customers Still Prefer Human Support Over AI