8×8, announced the 8×8 Omni Shield solution, allowing enterprises to proactively safeguard their customers from fraudulent SMS activity. The new SMS fraud prevention communication API is part of the 8×8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video interaction, to enhance customer experience. Continue reading 8×8 Launches New SMS Fraud Prevention Communication API →

8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of voice conversational AI in 8×8 Intelligent Customer Assistant. Continue reading 8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent Customer Assistant →

8×8, announced the latest customer and employee experience enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) cloud platform, including improvements to 8×8 Supervisor Workspace, contact centre analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping. Continue reading 8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform →

8×8, a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading AI capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics. Continue reading 8×8 Launches New Technology Partner Ecosystem →