Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform
Category Archives: Technology
Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation
Thoughtonomy, the leading Intelligent Automation platform provider, announced its involvement in IEEE 2755.1™ – Guide for Taxonomy for Intelligent Process Automation Product Features and Functionality. Continue reading Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation
Moneypenny teams with Twilio and Jabra to enhance client services and AI platform
Moneypenny is delighted to have teamed up with Twilio, the leading cloud communications platform, and Jabra; leaders in engineering communications and sound solutions. Continue reading Moneypenny teams with Twilio and Jabra to enhance client services and AI platform
RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation
RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement. Continue reading RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation
Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale
Twilio, the leading cloud communications platform, announced Twilio Conversations, an API that enables developers to build conversational experiences for their customers across multiple messaging channels. Integrating various messaging channels and maintaining the infrastructure to support group messaging and cross-channel conversations presents a complicated technical challenge for businesses. Continue reading Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale
Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer
Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer