Following a year of investment and development, Avaya announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences. Continue reading Avaya Opens New Customer Experience Centre in Guildford →

IPCortex, the British communications software developer announces its new cloud-based call recording service, CallStash. Designed to meet the needs of businesses demanding long-term storage and assured, easy access to business-critical call recordings, CallStash provides secure call categorisation, archiving and retrieval for all customers using IPCortex Hosted Suite. Continue reading IPCortex launches new call recording service, CallStash →

Upland Software, a leader in cloud-based enterprise work management software announced that it has organized its cloud software products, which represent hundreds of millions of dollars in R&D investment, into seven focused enterprise cloud solution suites. Continue reading Upland Software Announces New Enterprise Cloud Solution Suites and Go-to-Market Strategy →

CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. Continue reading New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback →

Qualtrics, the leader in experience management, announced a series of innovations that will continue to dramatically accelerate the customer experience (CX) industry, improving how brands manage and optimize their customer experiences. These innovations represent a fundamentally different approach. Continue reading Qualtrics Announces Innovations in Mobile, B2B, Voice and Prescriptive Insights to Accelerate Customer Experience Industry →