Deloitte Digital announced that it is expanding its strategic relationship with SAP to include Qualtrics, offering a new experience management capability that enables businesses to own the customer journey end-to-end, as well as provide more personal and relevant customer and employee experiences at scale. Continue reading Deloitte Digital Joins Forces With SAP and Qualtrics to Elevate the Human Experience →

Salesforce, the global leader in CRM announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Real-Time Interaction Management, Q1 2019. Continue reading Salesforce Named a Leader in Real-Time Interaction Management by Independent Research Firm →

Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. Continue reading Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations →

The leading mobile marketing automation platform, CleverTap announced it has chosen, Vonage (NYSE: VG), a business cloud communications leader, to enable additional user engagement channels directly from CleverTap’s mobile automation platform via Nexmo, the Vonage API Platform. Continue reading CleverTap Partners with Nexmo, the Vonage API Platform →

Robotic Process Automation (RPA) tools are a critical emerging technology for customer service professionals trying to enhance customer experiences and increase customer service efficiencies in 2019. Continue reading Zappix announces availability of Customer Service Robotic Process Automation →