Calabrio, a leading provider of customer engagement and analytics software announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Continue reading Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
Category Archives: Technology
The Five Habits of Highly Effective CX Professionals Revealed in New Industry Report
There are five key habits that successful CX professionals have in common, according to the newly published State of Customer Experience 2018 report. Continue reading The Five Habits of Highly Effective CX Professionals Revealed in New Industry Report
RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced at its annual user conference ConnectCentral®, the availability of the new RingCentral unified mobile app, an entirely reimagined collaboration-centric experience for enterprise communications. This offering provides a modern conversational workspace allowing people to communicate the way they want using the devices of their choice. Continue reading RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App
Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
Verint®, The Customer Engagement Company™ announced innovative ways organizations are activating the voice of the customer (VoC) through Verint VoC offerings, available in the cloud and on-premises. Continue reading Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences
NICE announced the Journey Excellence Score (JES), a pioneering new metric designed to precisely measure the quality of customer experience across multiple channels and in even the most complex interactions over time. Continue reading NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences
Avaya Unveils New Desktop Experience Devices for Any UCaaS Platform
Avaya announced new Avaya Desktop Experience open SIP offerings to enable UCaaS providers to deliver a richer experience to the business desktop, using their UC platform of choice for simplicity and cost effectiveness. Continue reading Avaya Unveils New Desktop Experience Devices for Any UCaaS Platform