Five9, a leading provider of cloud software for the enterprise contact center market announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC). This release provides a global contact center solution that meets the requirements of today’s leading multinational enterprises. Continue reading Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation
Category Archives: Technology
CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire
CafeX Communications® announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile customer support, making it simple for businesses to add live assistance capabilities to mobile applications. Continue reading CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire
Manhattan Associates Appoints Craig Summers as Managing Director, UK
Manhattan Associates announced the appointment of Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services and Customer Services operations. He will be responsible for driving business growth and helping customers maximise their investments in Manhattan’s solutions and services. Continue reading Manhattan Associates Appoints Craig Summers as Managing Director, UK
How do You Build a Chatbot? iAdvize Launches Bot Builder for Retailers
iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service offering. Continue reading How do You Build a Chatbot? iAdvize Launches Bot Builder for Retailers
SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Indy Kaur as WFM Analyst. In this role she will be responsible for providing training and support for SVL’s expanding portfolio of customers that are deploying best of breed WFM solutions from the world’s leading vendors including NICE and Teleopti. Continue reading SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies