ServiceNow announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quickly through more natural interactions and real‑time automated resolution. Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution →

Finnish SaaS company Lumoa, which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland. Continue reading Lumoa raises €650 000 seed funding to take AI-powered customer experience analytics to the new markets →

Resilient plc is pleased to announce a new service, smartnumbers fraud detection, aimed at reducing the high cost of fraud and ensuring the protection of customer identities. This ground-breaking service, the first of its kind in the UK, reduces a firm’s exposure to telephone fraud and the corresponding damage to revenue and reputation from fraudulent transactions. Continue reading Resilient plc announce significant new service for reducing financial crime →

Avaya announced that the new Avaya IP Office™ release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. Continue reading New Avaya IP Office “One App for Unified Communications” Now Available Globally →

Deskforce, a leading provider of cloud communications for business, has partnered with Zoho to integrate Deskforce’s CloudPBX platform into Zoho CRM platform. This integration will allow Contact centres and businesses to streamline the way they engage with customers, clients and prospects by enabling seamless voice and SMS messaging for contextual customer connections. Continue reading Deskforce Voice Integration With Zoho →

NTT DOCOMO Ventures, the venture capital arm of NTT DOCOMO, has made a strategic investment in Inbenta Technologies, a global leader in artificial intelligence (AI) and natural language processing (NLP) products. Inbenta plans to use the funds to enhance its product suite and accelerate business growth. Continue reading NTT DOCOMO Ventures Makes Strategic Investment in Inbenta →