Verint®, The Customer Engagement Company™, announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement Center report by Gartner. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management* research earlier this year. Continue reading Verint Only Company Recognized by Gartner in Both 2018 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management →

Polycom unveiled its unified cloud solutions strategy, Polycom Cloud Services, and released Polycom Device Management Services (PDMS). This service provides new capabilities to enterprise customers to manage and measure their telephony devices. Continue reading Polycom Launches New Cloud Services So Customers Can Measure and Manage Their Meeting Room Technology →

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the latest release of its agent performance management platform, now branded Eureka Coach. Eureka Coach is a cloud-based portal that automates and accelerates performance feedback to contact centre agents and supervisors based on objective scoring from CallMiner Eureka speech analytics. Continue reading CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation with Continuous Insight and Closed-Loop Case Management →

Persado, the leading provider of AI-generated marketing language, announced that fifty customers, including Caesars Entertainment, are leveraging its AI platform through a one-of-a-kind integration with Salesforce. The seamless integration with Salesforce Marketing Cloud allows customers to create personalized, emotionally targeted language and content that increases customer engagement and conversions. Continue reading Persado’s AI Platform Powers Increased Customer Engagement for Caesars Entertainment on Salesforce Marketing Cloud →

Zendesk, the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience →

Genesys® announced availability of a new API for its PureCloud® platform that facilitates compliance with the new European Union (EU) General Data Protection Regulation (GDPR). The API enables organizations using PureCloud to more efficiently process requests from their customers as required by GDPR, the EU data protection and privacy law that goes into effect on May 25. Continue reading Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide →