[24]7.ai, a global leader in intent-driven customer engagement solutions, and KPMG LLP, the U.S. audit, tax and advisory firm, are teaming to help companies enhance the customer service experience and accelerate digital transformation, while reducing their overall cost to serve customers. Continue reading [24]7.ai and KPMG Align to Bring Intent-Driven Customer Engagement Solutions to Large Enterprises →

Monet Software, a leading provider of cloud-based Workforce Optimization solutions and a member of the AWS Partner Network, announced the release of an integrated offering with Amazon Connect. Continue reading Monet Software Announces Workforce Management for Amazon Connect →

Ooma, Inc., a smart communications platform for businesses and consumers announced that Ooma Enterprise will integrate the best-in-class Talkdesk contact centre platform into its award-winning business phone solution. Continue reading Ooma and Talkdesk Bring Best-in-Class Contact Center Platform to Ooma Enterprise Customers →

Mobile customer engagement and analytics solutions provider CleverTap today announced the launch of Journeys, an omnichannel campaign builder created to help marketers engage with customers along their individual paths throughout the app lifecycle. Powered by CleverTap’s advanced automation and segmentation technologies, Journeys helps ensure that each customer receives relevant messages based on their in-app behaviors, current activity, location and other attributes. Continue reading CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns →

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the addition of advanced conversational capabilities to its AI-powered virtual agent [24]7 AIVA. With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically. Continue reading [24]7 AIVA Becomes First Virtual Agent with Emotional Intelligence →

Fiserv, a leading global provider of financial services technology solutions, announced today it has introduced two enhanced consumer authentication solutions, step-up authentication and identity verification, to mitigate card fraud within call centres. Continue reading Fiserv Enhances Authentication Services to Combat Call Centre Fraud →