Enghouse Interactive has announced that it has signed Node4, a UK-based Cloud, Data Centre and Communications solutions provider, as a new member of its EMEA partner programme. As an authorised partner, Node4 will sell, market and deploy a range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (EICC) solution. Continue reading Enghouse Interactive signs Node4 to Elite Partnership Programme
Category Archives: Technology
Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters. Continue reading Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities
Vonage , a business cloud communications leader, has announced new global programmable contact centre capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC supported by the Nexmo Voice API (VAPI). Continue reading Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities
Clarabridge Cited As A Strong Performer in AI-Fueled Speech Analytics
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Strong Performer in the Forrester Research, Inc. June 2018 report, The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018. Continue reading Clarabridge Cited As A Strong Performer in AI-Fueled Speech Analytics
Vapour Cloud becomes approved Avaya partner
West Yorkshire-headquartered tech specialist Vapour Cloud has become only the sixth organisation in the UK to achieve approved Avaya Cloud Solutions partner status through BT Wholesale. Continue reading Vapour Cloud becomes approved Avaya partner
CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process
CallMiner, a provider of award-winning speech and customer engagement analytics, announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software. Continue reading CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process