Tag Archives: Freshworks

Partnerships

Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps

Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. Continue reading Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps →

Technology

Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk

Freshworks, a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Continue reading Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk →

Market Research

New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications

Freshworks, a software company empowering the people who power business, released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware – unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. Continue reading New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications →

Acquisitions & Mergers

Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

13th July 2020: Freshworks announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. Continue reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams →

Chatbot

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint →