CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the launch of its comprehensive CallMiner Eureka platform and new analytics modules: Analyze, Coach, API, Redact, and Alert. Powered by the Eureka data mining engine, the new modules are built to meet the full range of customer intelligence needs from real-time to post-contact analysis. Continue reading CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules
Category Archives: Technology
Serenova Fully Integrates Quality Management with CxEngage
Serenova, a leading CCaaS and WFO provider unveiled CxEngage Quality Management (CxQM). Fully embedded in Serenova’s CCaaS solution, CxEngage, CxQM captures the agent and customer experience across the contact center to allow supervisors to monitor, evaluate, and improve the quality of customer experience – all backed by the flexibility of the cloud. Continue reading Serenova Fully Integrates Quality Management with CxEngage
Envision Announces Click2Coach 12.1 with Speech Analytics Driven Coaching Capabilities
Envision with more than 20 years of innovation and experience in the contact centre market, announces it has added significant speech analytics capabilities to the most recent release of their award winning Click2Coach® solution. Continue reading Envision Announces Click2Coach 12.1 with Speech Analytics Driven Coaching Capabilities
Teleopti partners with ViPcom to deliver outstanding solutions for superior customer experience
Teleopti, a top, global provider of workforce management (WFM) software, is proud to announce its partnership with ViPcom, the specialist in the Dutch market for customer contact solutions and optimization. Together, Teleopti and ViPcom will take ensure their customers to provide an excellent experience for their customers, all while involving and engaging their employees. Continue reading Teleopti partners with ViPcom to deliver outstanding solutions for superior customer experience
Vonage Expands Advanced Omnichannel Cloud Contact Centre Solution to Vonage Business Cloud Customers
Vonage, a business cloud communications leader announced an expansion of its contact centre footprint. The Company now offers its advanced omnichannel contact centre product suite, Vonage CX Cloud, to businesses of all sizes using its cloud-native unified communications platform, Vonage Business Cloud (VBC). Continue reading Vonage Expands Advanced Omnichannel Cloud Contact Centre Solution to Vonage Business Cloud Customers
AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Centre and Customer Service Teams
AgilOne, the leading customer data platform for enterprise B2C brands launched a new offering called AgilOne 360 Profile for Customer Service, which provides AgilOne’s single view of the customer to customer support and call centre teams in real-time – the first of its kind within the customer data platform category. Continue reading AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Centre and Customer Service Teams