IntelePeer, a leading provider of cloud-based multi-channel business communications, announced multiple product offerings that help extend the capabilities of Cisco Collaboration Solutions. These offerings include Atmosphere® Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools. Continue reading IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Communications, Hybrid Deployments, and Analytics →

Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Centre solutions, announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centres. Continue reading Upstream Works and ZOOM International Announce Cisco Solution Partnership →

As part of its continued growth in the enterprise market, Zendesk launched new collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily. Continue reading Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale →

Coveo, a recognized leader in the Gartner Magic Quadrant for Insight Engines 2017 and in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, 2017, announced the general availability of Coveo for Salesforce Spring 2018 Release. Continue reading Coveo Announces Spring 2018 Release →

Monet Software is proud to announce the release of our next generation Workforce Optimization (WFO) suite. This solution was designed to empower contact centers and help desks to improve customer experience and agent productivity, identify performance gaps, reduce costs, and deliver outstanding and efficient customer service. Continue reading Monet Software Unveils Next Generation Cloud Workforce Optimization Suite →