IVR Technology Group announces that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers are looking for more options when making payments. Continue reading IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack →

Conversica, the leader in conversational AI for business, announced that its AI-based sales assistant technology is now deeply integrated with Microsoft Dynamics 365 and is available from the Microsoft AppSource online marketplace. Continue reading Conversica Partners With Microsoft to Bring Conversational AI to Microsoft Dynamics 365 →

BroadSoft, now a part of Cisco, announced that it will power Sprint’s new ‘Smart UC’ solution. The offer is powered by the BroadSoft UC-One application, giving enterprises a truly integrated and mobile collaboration and communication experience. Continue reading Broadsoft To Power Sprint Enterprise Smart UC Solution →

InGenius® is happy to announce a new integration for InGenius Connector Enterprise between the Genesys® PureEngage® platform and Microsoft Dynamics® 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work efficiently and achieve their business objectives. Continue reading InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18 →

Video insight specialists Voxpopme today launched VideoCX, a new video-first customer experience (CX) platform designed to bring the voice of the customer to life. Since launching in 2013 Voxpopme has focused on bringing cutting-edge video insight and analytics to the market research sector, as well as supporting video-driven CX programs for a number of major brands. Continue reading Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life →