IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack

IVR Technology Group announces that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers are looking for more options when making payments.

Currently, the payments suite processes nearly a half million payment transactions each month, and the IVR Technology Group is adding four to five new implementations every week. As an easy-to-administer solution, the Compass Payments Suite reduces contact center agent hours, decreases processing fees, increases revenue, and provides custom reporting for companies collecting payments through multiple channels. The two new channels add to the payments suite’s existing payment methods of pay by phone, text, web and visual IVR.

Mike Byrne, CEO of IVR Technology Group, says, “Just a few months ago, we added in the pay by web functionality, so it’s exciting to announce the news that we’ve added not one but two new channels.” Mr. Byrne also notes, “These new methods are the direct result of feedback from our customers.”

The Compass Payments Suite is PCI DSS Level 1 certified, NACHA and HIPAA compliant as well as SSAE-16 certified. “Data Security, especially today, is of the utmost importance to IVR Technology Group. We want our users to know that they can put full trust in our company that their data is safe,” says Ryan Wagner, newly promoted Sales Manager.

Available around-the-clock, the payments suite also offers multilingual options, real-time integrations with a company’s customer database, and a built-in payment notifications system to remind payees of when a payment is due or was received.

The Compass Payments Suite product addresses the payment needs for a wide range of industries ranging from Healthcare, Charities and Nonprofits, Public Utilities, Property Management, Municipalities and electronic bill-presentment companies just to name a few.