Consilium Software, a Cisco Preferred Solution Partner, has announced Consilium UniRSM™ as a SolutionsPlus replacement of the end-of-sale Cisco Remote Silent Monitoring (RSM) product. Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.) Continue reading Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM
Category Archives: Technology
Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre
Temasys Communications announced that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center (ICC) Platform. Continue reading Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre
Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards
Pegasystems announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. Continue reading Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards
Avaya and Afiniti Partner to Bring AI-Driven Behavioural Pairing to the Contact Centre
Avaya, the world’s leading provider of contact centre solutions, and Afiniti, the world’s leading provider of AI-based behavioural pairing solutions announced a strategic partnership to improve enterprise customer experience and contact centre performance through a unique integration of artificial intelligence into contact centre routing technology. Continue reading Avaya and Afiniti Partner to Bring AI-Driven Behavioural Pairing to the Contact Centre
Sitel Group Partners with CallMiner to Improve Customer Experiences Through Speech Recognition and Omnichannel Engagement Analytics
Sitel Group, one of the largest customer experience companies in the world, announced that it has partnered with speech analytics software provider, CallMiner, to further improve brands conversations with their customers. Continue reading Sitel Group Partners with CallMiner to Improve Customer Experiences Through Speech Recognition and Omnichannel Engagement Analytics
Appian Announces Strategic Technology Alliance with Genesys
Appian announced a strategic technology alliance with Genesys®, the global leader in omnichannel customer experience and contact centre solutions. The partnership will benefit organizations seeking next-generation customer engagement solutions that integrate the case management, intelligent automation, and low-code application development capabilities of Appian with the Genesys Customer Experience Platform. Continue reading Appian Announces Strategic Technology Alliance with Genesys