Eckoh, the global provider of secure payment products and customer contact solutions, has now been granted the two US patents that were pending from November 2017. Continue reading Two New US Patents Awarded for Eckoh’s Secure Payment Innovation
Category Archives: Technology
Appian and KPMG Apply Artificial Intelligence to Create Business Value
Appian and KPMG LLP announce an expansion of their strategic alliance. Together, the companies are focused on making it easier to realize the business value of artificial intelligence by combining the KPMG Ignite portfolio of AI services with the speed, features, and intelligent automation capabilities of Appian’s low-code platform. Continue reading Appian and KPMG Apply Artificial Intelligence to Create Business Value
Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers
Bright Pattern announces its integration and partnership with GoVivace to provide customers with world-class engines for speech recognition, speaker identification, speaker characteristics, and call analytics. Continue reading Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers
WFMSG Adds MessageMedia Text Messaging To Its Workforce Management Communication Platform
Workforce Management Software Group (WFMSG) announced that it has expanded its communication platform to include MessageMedia’s market leading SMS/Text Messaging solution. Continue reading WFMSG Adds MessageMedia Text Messaging To Its Workforce Management Communication Platform
Vonage Launches New Integration Suite, Introduces SugarCRM Integration
Vonage, a business cloud communications leader, has launched the next generation of its Vonage Integration Suite enabling an improved integration experience for customers on the Company’s recently launched cloud-native platform, Vonage Business Cloud (VBC). The Vonage Integration Suite, and the Vonage integration platform that powers it, are the result of fully re-engineering the Company’s gUnify middleware technology. Continue reading Vonage Launches New Integration Suite, Introduces SugarCRM Integration
GCI brings Cloud-based Contact Centres to the mass market for the first time
Converged ICT Services Provider GCI has launched GCI Cloud Contact Centre, a Cloud-based solution designed to improve and streamline the Contact Centre experience. The solution is based on Microsoft’s Skype for Business and technology from Enghouse Interactive and is fully-managed and deployed from within GCI’s datacentre. It brings the ability to deploy an omni-channel Contact Centre capability to the mass market for the first time in the UK. Continue reading GCI brings Cloud-based Contact Centres to the mass market for the first time