Bright Pattern announces its integration and partnership with GoVivace to provide customers with world-class engines for speech recognition, speaker identification, speaker characteristics, and call analytics.

Bright Pattern Contact Center software integrates with many popular cognitive technology providers out of the box to automate agent tasks, reduce cost, and improve the customer experience.

“GoVivace uses a state-of-the-art deep neural net architecture and offers a large vocabulary for speech recognition with highly customizable language models,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “Integration with GoVivace will help our enterprise customers focus more of their resources on customer satisfaction.”

“Our goal is to get our best-of-breed transcription technology to UC players, such as Bright Pattern, where users will see an immediate impact based on the quality of the transcriptions,” said Brian Garr, Chief Revenue Officer at GoVivace.