Colt Technology Services makes it easier for enterprises to expand globally, by enabling them to establish a voice presence and reach new customers via a simple online portal. Today Colt announces the expansion of its Inbound Voice Services footprint to 10 new territories: US, Canada, Japan, Hong Kong, Norway, Finland, Poland, Czech Republic, Romania and Luxembourg. This takes its global footprint to 23 countries in total. Continue reading Colt makes it easy for global enterprises to establish voice presence in new markets →

Upstream Works, a provider of Omnichannel Contact Centre solutions, announces Version 3.6 of its signature software, Upstream Works for Finesse (UWF). This latest release provides new capabilities that enable organizations to optimize customer journey engagement with Assist Knowledge Management and FollowUp capabilities. Continue reading Upstream Works Announces New Software for CX Journey Management and Optimization →

Speakeasy AI formally announced its partnership with Creative Virtual USA. The partnership will allow Speakeasy AI to bring AI to voice channels by integrating Creative Virtual’s industry leading omnichannel virtual assistant solution with Speakeasy AI’s Speech-to-Intent™ voice solutions. Additionally, Creative Virtual will be able to provide Speakeasy AI’s voice AI suite in EMEA and ASIAPAC. Continue reading Speakeasy AI Announces Partnership with Creative Virtual USA →

Zendesk announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with AI-powered self-service tailored to larger organizations. Continue reading Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product →

Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, today announced that Kofax TotalAgility® is accelerating the digital transformation efforts of half of the top-ranked life insurers in the U.S. Continue reading Kofax Accelerates Digital Transformation in the Insurance Industry →