Colt Technology Services makes it easier for enterprises to expand globally, by enabling them to establish a voice presence and reach new customers via a simple online portal. Today Colt announces the expansion of its Inbound Voice Services footprint to 10 new territories: US, Canada, Japan, Hong Kong, Norway, Finland, Poland, Czech Republic, Romania and Luxembourg. This takes its global footprint to 23 countries in total.
In today’s global economy, companies of all sizes across multiple verticals are increasing the rate at which they expand into foreign markets. But expanding into a new territory poses some daunting challenges, particularly in the field of IT and telecoms provision. Depending on the business, companies may need to establish a physical office space, hire local staff and then provision local voice and data connectivity. This process can be expensive and time consuming, due to multiple factors including unfamiliar or complex local regulations and the need to establish relationships with as yet untrusted local suppliers.
But with Colt global voice services, businesses can provision freephone or other local numbers and automate complex routing for calls via a single online interface. This means virtual call centres can be set up with ease and services like inbound and outbound calls, call queuing, IVR (Interactive Voice Response), call forwarding, monitoring and reporting can all be taken care of quickly and efficiently, leaving the business to focus on its customers.
Rajiv Datta, COO at Colt, said: “Customer service is increasingly seen as a key differentiator in business performance, and voice is recognised as a critical touchpoint for customer interaction. But setting up voice infrastructure in a new market can be a challenging task. With Colt’s global voice services portfolio, enterprises can expand across the globe with a fully automated service portal. This enables customers to set up, scale up and scale down their voice network, minimising time-to-market by ordering Service Access Numbers in a few clicks and reducing administration overheads by avoiding paperwork.”
Colt’s Voice On Demand Portal provides customers with an inventory of all their telephone numbers, a centralised view of all countries, self-service ordering and a full record of orders placed. It is a fully automated digital process, from order to cease.
The 10 new countries announced today are in addition to the 13 where Colt Inbound Voice Services are already available – Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, Sweden and the UK. Customers can be based anywhere in the world, thanks to flexible re-routing capabilities provided by Colt, as part of its value added services portfolio.