RingCentral announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently. Continue reading RingCentral Launches Integrated Collaborative Contact Centre →

Serenova has released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. Continue reading Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk →

Semafone, the leading provider of data security and compliance solutions for contact centres, has been selected to join Tech City UK’s Future Fifty cohort for 2018. Continue reading Tech City UK chooses Semafone to join 2018 Future Fifty →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced the launch of its next-generation RingCentral Meetings™ solution. RingCentral Meetings delivers integrated team messaging, online meetings, video conferencing, screen-sharing, and task management in a single solution to enable a full meeting experience. Continue reading RingCentral Launches Integrated Collaborative Meetings Solution →

Ozonetel, pioneering cloud contact centre software provider in India, has announced its AI driven contact center solution. Its tools include natural language processing, voice bots, chatbots, and smart assistants. Continue reading Ozonetel Announces AI Applications for Contact Centers, Unveils Roadmap →

Bright Pattern announces the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern’s platform with the numerous capabilities that have been introduced over the last 18 months. Continue reading Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform →