Semafone has been selected to provide its secure payment technology to BT Wholesale’s extensive reseller network. The partnership will broaden BT Wholesale’s Hosted Communication Services portfolio to include Semafone’s market-leading contact centre PCI DSS compliance solution – Cardprotect, which also helps to address compliance for the incoming European General Data Protection Regulation (EU GPDR). Continue reading BT Wholesale chooses Semafone to offer secure payments solution to UK resellers →

UiPath, a leading enterprise Robotic Process Automation (RPA) software company, has raised $153 million in Series B funding following a year of record growth. Previous investor Accel led the round, with new investors CapitalG and Kleiner Perkins Caufield & Byers contributing. Continue reading UiPath Raises $153 Million Series B Led by Accel Following Record Growth →

Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike… Continue reading Should You Use Chatbots In Your Customer Service? →

VoiceBase announced a partnership with Applied Voice & Speech Technologies (AVST) recently acquired by XMedius, to power its cloud-based voicemail-to-text service for CX-E, its Unified Communications platform. Together, AVST and VoiceBase deliver secure voice messaging for highly regulated industries – from healthcare, education, and government to the largest global enterprises. Continue reading VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E →

NICE announced that further developments to its cognitive process automation platform will enable the automation of operational, compliance driven business processes that are essential for organizations to uphold Europe’s General Data Protection Regulation (GDPR). Continue reading NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements →