Blue Jeans Network, Inc., the first cloud service to connect desktops, mobile devices and room systems in one video meeting, and Voicera, the leader in voice AI for the workplace, today announced availability of in-meeting transcription powered by an artificial intelligence assistant, Eva. Continue reading BlueJeans and Voicera Partner to Deliver a Modern Meeting Experience Powered by AI
Category Archives: Technology
Diabolocom and Custics launch a “smart” partnership based on customer data analysis
Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and Custics, a start-up specialising in customer data analysis, have announced a new partnership which will aim to process the entire customer journey: from data collection to analysis and operational recommendations. Continue reading Diabolocom and Custics launch a “smart” partnership based on customer data analysis
NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, announced that the NVM Platform has been named a 2018 CUSTOMER Magazine Product of the Year. Continue reading NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
Upstream Works Software Announces New Partnership with CAE
Upstream Works Software announced a new partnership with CAE Technology Services Ltd., to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in European markets. Together, we’re making it easier and faster to deploy customer engagement solutions. Continue reading Upstream Works Software Announces New Partnership with CAE
Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program
Automation Anywhere, the largest enterprise software provider in Robotic Process Automation (RPA), has announced the formal launch of its global customer success program – Automation Anywhere Plus. This umbrella program combines a wide range of existing services with newly introduced offerings, delivering the most comprehensive set of services and the industry’s largest team completely dedicated to customer success. Continue reading Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program