NatWest has announced that it’s in advanced testing of an AI powered ‘digital human’, which could in future be used as an additional way for customers to get answers to basic banking queries. Continue reading NatWest begins testing AI driven ‘digital human’ in banking first
Category Archives: Technology
Pegasystems and Idio Partner to Infuse AI-Driven Next-Best Content Across B2B Customer Journeys
Pegasystems, a leader in customer engagement software, and Idio, a demand orchestration platform for B2B marketing, today announced a strategic partnership that will enable business-to-business (B2B) organizations to present the most relevant content that accelerates customer buying journeys. Continue reading Pegasystems and Idio Partner to Infuse AI-Driven Next-Best Content Across B2B Customer Journeys
LivePerson announces record-breaking deals, executive hires, rapid uptake of messaging platform
LivePerson, a global leader in cloud mobile and business messaging, announced major customer wins and new executive hires, alongside record demand in the fourth quarter, which includes the largest contract in the company’s history, worth more than $20 million over its lifetime. Continue reading LivePerson announces record-breaking deals, executive hires, rapid uptake of messaging platform
Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution
Ultracomms, a leading PCI DSS Level 1 accredited service provider, and Six Degrees, an international managed cloud service provider announced a new partnership to deliver a fully hosted, secure payment solution. Through this partnership, Ultracomms and Six Degrees offer PaySure, a new solution that can be seamlessly deployed within the telephony network to provide complete payment security and remove the contact centre from the scope of PCI DSS controls. Continue reading Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution
Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia
NICE inContact announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone™ cloud customer experience platform throughout Australia. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations combining best- in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence — all on an Open Cloud Foundation. Continue reading Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia
HubSpot Announces Strategic Partnership with Google Cloud, Further Fueling the Growth of the HubSpot CRM
HubSpot announced that it has expanded its long-standing partnership with Google by adopting Google Cloud to expand its international cloud infrastructure. In addition to providing increased data security for HubSpot customers, the new partnership will also allow the company to invest more in its current Google Cloud product integrations and accelerate the growth of HubSpot’s Free CRM. Continue reading HubSpot Announces Strategic Partnership with Google Cloud, Further Fueling the Growth of the HubSpot CRM