NICE inContact announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone™ cloud customer experience platform throughout Australia. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations combining best- in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence — all on an Open Cloud Foundation.
The cloud omnichannel solution will provide Optus Business customers an easily deployed solution, with no on-premise infrastructure or upfront costs. In addition, NICE inContact CXone can be used to address immediate operational needs with a flexible usage model providing businesses with flexibility and scalability.
Cam Harris, Director Digital Business Solutions, Optus Business said: “Today’s customers expect a seamless contact experience whether connecting via phone, app or chat. Businesses want solutions that are easy to deploy, cost effective and improve productivity.
“Optus Business is pleased to bring the multi-channel solution to our Australian customers who are striving to deliver exceptional customer experiences with a reliable, quick solution,” said Mr. Harris.
Darren Rushworth, APAC President for NICE said: “Our partnership with Optus Business represents a key milestone in the global expansion of NICE inContact CXone and our efforts to help businesses move faster and work smarter. Businesses in Australia now have access to an affordable solution – with full support – previously deemed too complex to integrate.”
The partnership is an extension of the longstanding relationship between Optus and NICE.