BlueJeans Network, the first cloud service to connect desktops, mobile devices and room systems in one video meeting, today announced that its BlueJeans Rooms with Dolby Conference Phone has enjoyed a 63 percent increase in demand during the first six months of availability. Continue reading Meeting Room Growth in 2018 Will Continue to Drive Enterprise Collaboration
Category Archives: Technology
AVAYA AVA Brings AI to Life for a Better Customer Experience
Avaya announced advancements in delivering and integrating AI technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms. Avaya Ava is a cloud, messaging-agnostic solution that offers new AI capabilities for social messaging integration and automation of digital interactions. Continue reading AVAYA AVA Brings AI to Life for a Better Customer Experience
Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings
Avaya announced that more end users can realise the benefits of true unified communications, now enabled by compelling enhancements to its signature user experience, Avaya Equinox®. Already known for creating seamless communication experiences across applications, browsers, and the devices people use every day in and out of the enterprise, Avaya Equinox delivers new features and capabilities for team collaboration and conferencing. Continue reading Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings
Avaya A.I.Connect Initiative Evolves with New Members
Avaya announced the A.I.Connect initiative has expanded with three new partners. Salesforce, eGain and Sabio are among the first companies offering or integrating third party artificial intelligence (AI) solutions for this initiative, a growing Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies in enterprise communications. Continue reading Avaya A.I.Connect Initiative Evolves with New Members
Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients Remain Compliant
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Provana, a leading provider of business process, compliance, and performance analytics services will combine the CallMiner Eureka speech analytics platform with its Call Monitoring team to provide a full-service performance and compliance solution to its over 300 credit and collections clients. Continue reading Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients Remain Compliant
Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience
NICE inContact, a NICE business announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience