West’s Unified Communications Services (West) announced that it has become the first Microsoft® Gold Communications Global Partner to achieve full native integration of a cloud contact centre platform into Microsoft® Skype for Business and Microsoft Teams. Continue reading West’s Unified Communications Services achieves full native integration of Cloud Contact Centre for Microsoft Skype for Business users in the enterprise →

Verint®, The Customer Engagement Company™ announced that it achieved the highest number of top satisfaction scores from its customers among all vendors evaluated in DMG Consulting LLC’s latest research. Continue reading Verint Customer Satisfaction Ratings Shine in New Market Research →

Zendesk, a leading provider of software for better customer relationships, announced it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with instant access to the top business solutions and expertise. Continue reading Zendesk Joins Shopify Plus Technology Partner Program →

Genesys®, a global leader in omnichannel customer experience and contact center solutions, has reported that nearly 100 top brands adopted the Genesys PureConnect™ omnichannel engagement offering last year. More than 80 percent of the wins replaced legacy systems from Avaya, Cisco and others to meet their customers’ desire for hyper-personalized, always-on digital service across phone, email, chat and text. Continue reading Genesys PureConnect Surges Ahead with 100 New Logos →

NICE inContact, a NICE business announced that Textel is integrating its SMS application into NICE inContact CXoneTM, the world’s #1 cloud customer experience platform. Companies using CXone can further their SMS offering to address the growing need to more customer service channels. Continue reading NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience →