3CLogic announces it’s latest product, 3C Connect, designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya and Mitel, with leading CRM platforms, such as Salesforce, ServiceNow, Microsoft Dynamics, and SugarCRM. Continue reading 3CLogic Releases New CTI Adaptor for Enterprise Telephony Systems →

Genesys®, the global leader in omnichannel customer experience and contact center solutions, is expanding its consumption model and bringing new flexibility for on-premises and cloud customers by offering new subscription and customer success options for PureConnect™ and PureEngage™. Genesys PureCloud®, the company’s cloud-only solution, is already available as a subscription. Continue reading New Genesys Subscription Model Paves Way for Growth and Flexibility →

Enghouse Interactive launched the new version 11.0 of its Presence Suite Multichannel Contact Center solution, boosting customer experience and improving customer service operations. Continue reading Enghouse Interactive boosts Omnichannel Management and Outbound Services profile segmentation with innovative features in Presence Suite Version 11 →

Teleopti, an industry leader for agent-engaging Workforce Management (WFM) solutions, is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft. After 6 years of Teleopti WFM Cloud on Microsoft Azure for contact centers, Teleopti now holds the position as the number 1 supplier of WFM software on Azure, globally. Continue reading Teleopti leads Cloud WFM space with strengthened Microsoft collaboration and Azure usage →

Manhattan Associates announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalized service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the first product to connect customer conversations on social media platforms, like Facebook and Twitter, with real-time order information to give associates a complete and accurate picture of each customer’s buying journey. Continue reading Manhattan Associates Introduces Customer Engagement Solution →

WorkJam unveiled the latest version of its Digital Workplace Solution with major enhancements to its communication, training, surveys, and channels capabilities. This latest release further expands WorkJam’s offering with an end-to-end solution to enable a digital workplace for not only customer-facing employees but the entire organization. Continue reading WorkJam Announces the Latest Release of the WorkJam Digital Workplace Platform with Enhanced Strategic Workforce Communication →