Category Archives: Technology

Technology

BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers

BroadSoft and toplink, operator of one of the largest cloud telephone systems in Germany, announce a new cloud solution for medium-sized and large enterprises. This makes toplink one of the first providers in the German market to offer the entire BroadSoft Business suite on the cloud platform BroadCloud to existing and new customers. Continue reading BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers →

Artificial Intelligence, Technology

Capgemini to help accelerate robotic automation across UK Central Government

Capgemini has announced a two-year agreement with the UK Cabinet Office to develop a Robotic Process Automation (RPA) Center of Excellence (CoE). The CoE, which is now up and running, will help to accelerate the take-up of RPA across central government by supporting departments to develop plans to automate some of their clerical processes. Continue reading Capgemini to help accelerate robotic automation across UK Central Government →

Technology

zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales

zehnplus, a leader in customer self-service digital solutions, announced the launch of the world’s most advanced A.I. driven FAQ product, FAQtool (www.faq-tool.com). With prices starting as low as $15 per month, FAQtool’s A.I. algorithm technology provides the most superior customer self-service currently available on the market. Continue reading zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales →

Technology

Amazon Connect Certifies Pindrop’s Security and Authentication Technology

Pindrop, a pioneer in voice security and authentication, announced that Amazon Web Services (AWS) has certified its fraud detection and authentication capabilities for use with Amazon Connect. Amazon Connect customers can secure their call centers by using Pindrop’s simple, self-service integration. Continue reading Amazon Connect Certifies Pindrop’s Security and Authentication Technology →

Technology

SpiceCSM Now Available on AWS Marketplace

SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. Continue reading SpiceCSM Now Available on AWS Marketplace →