VoiceBase, a provider of speech analytics for the cloud and a member of the Amazon Web Services (AWS) Partner Network (APN), announced an integration for Amazon Connect customers. The VoiceBase integration is designed to ingest call recordings from Amazon Connect, transcribe and analyze the content and publish the results on AWS. Continue reading Speech Analytics Provider VoiceBase Announces Amazon Connect Integration
Category Archives: Technology
PCI Pal achieves PCI DSS Service Provider Level 1 Certification for sixth consecutive year
PCI Pal, the specialist provider of secure payment solutions for global contact centres, has confirmed it has again achieved compliance with the Payment Card Industry Data Security Standard (PCI DSS) Level 1 Service Provider certification, which this year includes its Amazon Web Services (AWS) virtualised, globally accessible environment. Continue reading PCI Pal achieves PCI DSS Service Provider Level 1 Certification for sixth consecutive year
InMoment Supercharges Its Leading CX Platform with Yelp Knowledge, Fueling the Future of Feedback
In a time when superior customer experience (CX) has become the primary differentiation for local businesses, brands have struggled to tighten the loop from local customer feedback, to insights, to the kind of broad action that’s critical to improving customer experience. Not anymore. Continue reading InMoment Supercharges Its Leading CX Platform with Yelp Knowledge, Fueling the Future of Feedback
Plum Voice Announces Artificial Intelligence-Powered Customer Self-Service Applications for Intuitive Customer Interactions
Plum Voice, the leading communications platform as a service (cPaaS) provider for the enterprise, announced new artificial intelligence applications for interactive voice response (IVR) that support conversational dialogs and interpret customer intent to address customer needs in a fast and efficient manner. Continue reading Plum Voice Announces Artificial Intelligence-Powered Customer Self-Service Applications for Intuitive Customer Interactions
CallidusCloud Announces Strategic Go-To-Market Partnership with Bpm’online
Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced a new strategic partnership with bpm’online, which includes a joint, collaborative go-to market effort that will bring increased value to customers of both companies. Continue reading CallidusCloud Announces Strategic Go-To-Market Partnership with Bpm’online
Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, will debut a new integration between its cloud customer engagement solution Genesys PureCloud™ and Amazon Lex at the annual AWS re:Invent conference. By leveraging artificial intelligence (AI), this integration will enable businesses to more easily build and maintain conversational interactive voice response (IVR) flows that route callers more efficiently, with the goal of enhancing the customer experience. Continue reading Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding