Genesys® announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the contact centre and beyond. Continue reading Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Tag Archives: Genesys
Genesys Launches Industry-First Automated Trial and Purchase Experience
Genesys®, a global cloud leader in experience orchestration, introduced the GCXNow™ offering, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution. Continue reading Genesys Launches Industry-First Automated Trial and Purchase Experience
Genesys Announces Strategic Collaboration Agreement with AWS
Genesys®, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organizations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions. Continue reading Genesys Announces Strategic Collaboration Agreement with AWS
Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost & Sullivan in the annual Frost Radar™: North American Enterprise Cloud Contact Center Market 2022 report. Continue reading Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys
Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
Genesys®, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. Continue reading Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering
Daon. Inc., the Digital Identity Trust company, announced the availability of IdentityX® voice biometrics on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering