Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. Continue reading Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
Tag Archives: Genesys
Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. Continue reading Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience,” revealing critical insights into consumer expectations and the evolving priorities of customer experience (CX) leaders worldwide. Continue reading Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity
Genesys and Mitel Join Forces to Transform Customer Experience
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. Continue reading Genesys and Mitel Join Forces to Transform Customer Experience
Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
Genesys®, a global cloud leader in AI-powered experience orchestration, announced that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its customer experience with the Genesys Cloud™ platform to advance business interactions. Continue reading Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
Genesys®, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business processing outsource organisation (BPO), are partnering to help increase global career opportunities for individuals who are blind or visually impaired (B/VI). Continue reading Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired