Tag Archives: Genesys

Market Research

More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, released the fifth edition of its “State of Customer Experience” report, revealing that customer experience (CX) has become an increasingly decisive factor in consumer loyalty and spending decisions. Continue reading More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds →

Technology

Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration

At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organisations orchestrate customer and employee experiences across enterprise platforms and teams. Continue reading Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration →

Technology

Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. Continue reading Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX →