Tag Archives: Genesys

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New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys® has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud™, the all-in-one solution and one of the world’s leading public cloud contact centre platforms, are now fully integrated, giving employees a more connected, intuitive and productive experience. Continue reading New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration →

Who's Buying What?

SITA Improves Customer Experience for Air Passengers with Genesys

Aviation is a fast paced industry with constant change. SITA is at the forefront of providing services to 2,800 airlines, airports and government agencies to ensure hassle free passenger journeys. Faced with increased maintenance costs of its legacy on-premises system, SITA moved its contact centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading SITA Improves Customer Experience for Air Passengers with Genesys →

Awards

Results For The 2020 Edition Of The UK National Innovation Awards® Competition

Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition →

Awards

Genesys named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Genesys as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading Genesys named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards →

Who's Buying What?

AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution

Entrust Energy, a Houston-based retail energy company, has significantly reduced costs by deploying the Genesys® PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution →

Technology

Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has been recognized as a “Leader” for its PureCloud® platform in a new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” published this month. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Continue reading Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm →

Awards

Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Genesys® is ranked within the top five vendors by revenue in the recent Gartner1 report: “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017.” Genesys believes the recognition validates the company as a top-tier Customer Experience and Relationship Management (CERM) player and highlights its position as the only pure-play customer experience company among the five highest-ranking vendors. Continue reading Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis →

Acquisitions & Mergers

Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., an industry-leading cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service. Continue reading Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics →

Appointments

Genesys Selects Dr. Peter Graf as New Chief Product Officer

Genesys® announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys, a global leader in omnichannel customer experience and contact center solutions. He will oversee product management, engineering and product delivery across the company’s industry-leading customer experience platform including Genesys PureCloud®, PureConnect™ and PureEngage™. Continue reading Genesys Selects Dr. Peter Graf as New Chief Product Officer →

Technology

Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Center, Says Independent Analyst Firm

Genesys®, a global leader in omnichannel customer experience and contact center solutions, has been named a leader in Ovum’s 2017-2018 Decision Matrix.* The report, Selecting a Multichannel Cloud Contact Center Solution, recognized Genesys as the vendor with the biggest market impact compared to other vendors evaluated in the Decision Matrix. Continue reading Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Center, Says Independent Analyst Firm →