NICE announced a new enhancement in its Robotic Process Automation (RPA) platform with the incorporation of the most advanced Optical Character Recognition (OCR) solution on the market. In an agreement with software vendor ABBYY, NICE has extended the cognitive automation capabilities of its Robotic Automation offering to include enhanced data extraction from scanned documents and images. Continue reading NICE Enhances Its Cognitive Robotic Automation with Advanced OCR Capabilities
Category Archives: Technology
FIT Platform Sets a New Standard for 911 Emergency Response
FIT Platform announces the launch of an innovative 911 emergency dispatch software poised to revolutionize the market for telephone triage. Developed by Infinity CCS, a leading call center software company, FIT Platform has reinvented emergency triage by taking robust call center workflow software and placing it at the heart of emergency triage. FIT’s flexible workflow engine is game changing, delivering critical efficiencies beyond the industry’s legacy off-the-shelf 911 dispatch systems. Continue reading FIT Platform Sets a New Standard for 911 Emergency Response
Kia Motors America Introduces Artificial-Intelligence Powered Virtual Assistant
Kia Motors America (KMA) introduced an artificial intelligence-powered virtual assistant – named “Kian” – programmed to guide consumers through the robust shopping experience traditionally by Kia.com. The intelligent assistant can be found on the Kia Facebook Messenger page and will soon also be available on its website, Kia.com. Continue reading Kia Motors America Introduces Artificial-Intelligence Powered Virtual Assistant
ICON Develops a Chatbot Powered by Artificial Intelligence
With its vast knowledge of the AI sector, ICON has successfully developed a chatbot platform called ebo. ebo disrupts the costly, legacy-approach to customer service interactions in which humans are tasked to answer repetitive questions. Continue reading ICON Develops a Chatbot Powered by Artificial Intelligence
Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace
NICE inContact announced that Plum Voice has joined the DEVone developer program and provides cloud integrated voice response (IVR)-extended capabilities on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. Continue reading Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace
Telefonix Voice & Data brings spatial audio experience to UK boardrooms
Telefonix Voice and Data, a leader in unified business communications and technology solutions across the UK, today announces that they will be bringing sophisticated signal processing and spatial audio technology to business communications for the first time. Continue reading Telefonix Voice & Data brings spatial audio experience to UK boardrooms