PRESS RELEASE: Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, continues to strengthen its position in the US and BPO (Business Process Outsourcing) markets by opening an office in Manila, the Philippines. Teleopti has experienced a super-growth in its US operations meaning a parallel increase in demand for services in the Philippines, where several of Teleopti’s US customers have contact center sites or BPO partners. Continue reading Teleopti accelerates international growth by opening new office in the Philippines →

PRESS RELEASE: Leading European cloud contact centre provider Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held in Las Vegas. Continue reading Content Guru to Launch Knowledge Management System at CCW Vegas →

PRESS RELEASE: Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable existing information systems to interoperate. Through the partnership, some 100 clients now use the platform in the region, including world-leading brands such as Chubb, Fleurop Interflora and Sodexo. Continue reading KPN and Content Guru Target Decade of storm® Benelux →

PRESS RELEASE: Zendesk announced that it has completed the EU approval process with the Irish DPC (peer reviewed by both the UK Information Commissioner’s Office (ICO) and the Dutch Data Protection Authority (DPA)) for its global Binding Corporate Rules (BCRs) as data processor and controller. This significant regulatory approval validates Zendesk’s implementation of the highest possible standards for protecting personal data globally, covering both the personal data of its customers and its employees. Continue reading Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval →

PRESS RELEASE: VIA, the Skype for Business and unified communications specialist, has launched a brand-new service offering which will enable call centres to reduce call waiting times and improve customer satisfaction. With many years of providing solutions to the contact centre and customer service sector, VIA has developed a special set of features for call centres, such as intelligent call queuing, real-time wall boards and skills based routing, determined by a clever in-built algorithm called Smart Agent Selection (SAS). Continue reading VIA develops ‘clever algorithm’ to help call centres improve customer service →