Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed NiCE CXone Mpower and Gamma connectivity across the Theo Paphitis Retail Group (TPRG). Continue reading Theo Paphitis Retail Group Modernises Customer Support with Route 101
Category Archives: Case Study
South Western Railway Transforms Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101
Caledonian Sleeper discovers its dream CRM solution with Node4
The Scottish Government-owned Caledonian Sleeper is the only overnight rail journey between Scotland and London. With a rich history dating back over 150 years, the service provides a practical, stress-free way for business and leisure travellers to arrive fresh, relaxed, and breakfasted in the heart of their destination in time for a full day of meetings or sightseeing. Continue reading Caledonian Sleeper discovers its dream CRM solution with Node4
Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
The Customer: Based in Stockport, Greater Manchester, and operating since 1868, Stephensons is a fifth-generation, family-run supplier to the catering and hospitality sectors — including restaurants, pubs and hotels. It also supplies public sector organisations and a selection of schools, colleges and campuses. Continue reading Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform
Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, published a brand-new case study detailing a successful partnership with Mitsubishi Motors UK. Continue reading Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies. Continue reading VoiceAbility Ushers in New Era of Digital Communication with Sabio Group