The Customer: Based in Stockport, Greater Manchester, and operating since 1868, Stephensons is a fifth-generation, family-run supplier to the catering and hospitality sectors — including restaurants, pubs and hotels. It also supplies public sector organisations and a selection of schools, colleges and campuses. Continue reading Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
Category Archives: Case Study
Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform
Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, published a brand-new case study detailing a successful partnership with Mitsubishi Motors UK. Continue reading Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies. Continue reading VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule
Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France – two months ahead of schedule. Continue reading Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule
How one contact centre benefited from a whole time equivalent (WTE) saving of over £66,000
The Challenge: IC24 was looking for a Speech and Text Analytics solution that would provide consistent reporting and deliver insights across its contact centres, whilst integrating with its existing patient management system, CLEO. Continue reading How one contact centre benefited from a whole time equivalent (WTE) saving of over £66,000
Cazoo uses Calabrio Workforce Management to support fast-growing business
Calabrio, the customer experience intelligence company, announced that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the company’s rapidly expanding contact centre workforce. Cazoo’s frontline workforce has over doubled in size since implementing the WFM software. Continue reading Cazoo uses Calabrio Workforce Management to support fast-growing business