Category Archives: Technology

Colt Technology Services has appointed Ashish Surti to the position of Chief Information Security Officer (CISO), reporting directly to Chief Technology Officer Rajiv Datta. Ashish will be responsible for Colt’s overall information and cyber security strategy, and will head up Colt’s Computer Security Incident Response team. Continue reading Colt welcomes new Chief Information Security Officer to its leadership team →

Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording →

Semafone, the provider of secure payment software for contact centres, has signed an agreement with a major UK insurer to protect customers who pay over the phone. Continue reading Major UK insurer chooses Semafone to protect customer data →

Bright Pattern, provider of omnichannel cloud contact center software announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions. Continue reading Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group →

honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations →