PRESS RELEASE: NICE announced a set of enhancements to its award-winning EVOLVE Workforce Management (WFM) solution that extends its enterprise-class staff forecasting functionality to contact centers of all sizes through the cloud. As part of the first continuous delivery workforce management solution, these powerful forecasting features are easy to use and make accurate capacity planning far more cost-effective. Continue reading NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud →

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced the launch of a new Altitude University online learning, training and certification platform, together with new certification and virtual training offerings. Continue reading Altitude Invests in Customer and Partner Success with New Certification and Virtual Training Offerings →

PRESS RELEASE: Xavient Information Systems, a leading global provider of digital solutions and IT services, announced the launch of AMPLIFY, an artificial intelligence-powered analytics platform created to improve customer experience and loyalty in major enterprises. Continue reading Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises →

PRESS RELEASE: The rise in fraudulent calls made to the UK by international criminal gangs has almost doubled in the last 12 months. According to a new report from fraud protection and authentication company Pindrop, 52 per cent of fraudulent calls made to UK financial institutions in 2016 originated from countries outside of the UK. This is up 24 per cent compared to 2015, indicating the growing prominence of call centre fraud as an international crime. Continue reading UK falls victim to international criminal gangs as borderless phone fraud rises →