CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides across all existing global offices. Continue reading Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
Category Archives: Technology
TeleWare upgrades cloud based call management tool
TeleWare announces a host of enhancements to its cloud-based TeleWare Communication Manager (TCM) solution. TCM is used by businesses, including many leading NHS practices, to manage their communications activity. The solution provides organisations with routing and managements tools for all inbound and outbound calls. Continue reading TeleWare upgrades cloud based call management tool
IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies
IPsoft, the leading digital labor company announced a strategic relationship with Penn State University to advance the development of the autonomic and cognitive technologies that form the backbone of artificial intelligence. Through education, research and hands-on engagement, Penn State and IPsoft will prepare future leaders with the skills and knowledge they need to thrive in a leading-edge organization, where human and digital employees work together to realize competitive advantage. Continue reading IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies
Jive Communications Announces a Unified Communications Partnership with Cisco Systems
PRESS RELEASE: Jive Communications and Cisco Systems announced a strategic partnership to deliver cloud voice solutions with Cisco’s new Multiplatform Phones (MPP). Continue reading Jive Communications Announces a Unified Communications Partnership with Cisco Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that Account Technologies, a rapidly growing UK Financial Technology business, has seen impressive growth of their contact centre with the Noble® Enterprise Cloud platform. Continue reading Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Liquid Voice Launches Next Generation Automated Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and quality monitoring platforms, it will significantly enhance the ability of contact centres and control rooms to locate and replay stored recordings for a wide range of dispute resolution, compliance, quality management and event reconstruction applications. Continue reading Liquid Voice Launches Next Generation Automated Speech Transcription Solution