NewVoiceMedia has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience. Continue reading NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
Category Archives: Technology
Rant & Rave announces world’s first customer feedback integration with Amazon Alexa
Rant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what they think of a product or service in real-time. Continue reading Rant & Rave announces world’s first customer feedback integration with Amazon Alexa
WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service
PRESS RELEASE: iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their customers and prospects via WhatsApp. Continue reading WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service
Eckoh Extends Whitbread Contract for Further Three Years
Eckoh announces that it has extended its contract with Whitbread plc, to provide a range of services for Premier Inn’s contact centre operations. Eckoh has worked with Whitbread, the UK’s largest hotel and restaurant company (“Whitbread”) and Premier Inn since 2010 and the extended contract will run until at least January 2020, taking the overall relationship to more than ten years. Continue reading Eckoh Extends Whitbread Contract for Further Three Years
Coordinated Systems, Inc. Enhances Virtual Observer WFO Solution with Agent Timeline to Answer What’s Up with the Down Time
PRESS RELEASE: Coordinated Systems, Inc. (CSI) is pleased to announced the general availability of a new quality management feature in the Virtual Observer (VO) Workforce Optimization (WFO) Solution. The new feature, the “VO Agent Timeline” allows for supervisors to view agent workdays in a visual manner, across a timeline of captured events. Continue reading Coordinated Systems, Inc. Enhances Virtual Observer WFO Solution with Agent Timeline to Answer What’s Up with the Down Time
EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres
PRESS RELEASE: In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate. The EvaluAgent Workforce Engagement Management (WEM) platform is the culmination of years of research and development by industry experts; all committed to providing the contact centre workforce with the tools they need to deliver a first-class customer experience (CX). Continue reading EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres