CafeX Communications® announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. Watch this video to see how to get started. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. Continue reading CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365
Category Archives: Technology
Enghouse Interactive Introduces Quality Management Suite v 7.0
Enghouse Interactive introduced version 7.0 of its comprehensive IP call and computer recording, quality monitoring and evaluation software, Quality Management Suite (QMS). Continue reading Enghouse Interactive Introduces Quality Management Suite v 7.0
Unify enriches team collaboration with Plantronics Audio Solutions
Unify, the Atos brand for communications software and services announced a partnership with Plantronics to offer Unify Circuit solutions powered by Plantronics Hub software to augment team collaboration. This integration provides superior call quality and helps increase employee flexibility and productivity. Continue reading Unify enriches team collaboration with Plantronics Audio Solutions
OpenMethods Announces New Integration Partnership with Next Caller
PRESS RELEASE: OpenMethods, the omnichannel optimization platform that allows companies to easily integrate their telephony platforms into Oracle CRM, today announced a new integration with Next Caller’s Advanced Caller ID database. The partnership allows contact centers on Oracle Service Cloud to utilize real-time contextual data for 500+ million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. Continue reading OpenMethods Announces New Integration Partnership with Next Caller
8×8 Announces Availability of New Virtual Contact Center Editions
8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs. Continue reading 8×8 Announces Availability of New Virtual Contact Center Editions
Mitel Announces Closing of New Credit Facility
Mitel® announced that it has closed a new credit facility that includes significantly improved terms as well as greatly enhanced capacity and flexibility to capitalize on the rapidly changing unified communications and collaboration (UCC) market. Continue reading Mitel Announces Closing of New Credit Facility