Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Continue reading Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar
Tag Archives: Puzzel
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements
Puzzel, a leading provider of cloud-based contact centre solutions, has announced its new suite of tools to successfully manage customer interactions from sales to support – helping contact centre teams create a coherent, consistent experience across all touch points. Continue reading Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements
Puzzel acquires S2 Communications
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of the Swedish Outbound Sales platform, S2. Continue reading Puzzel acquires S2 Communications
Puzzel announces certification of its Contact Centre solution for Microsoft Teams
Puzzel, the leading European provider of cloud contact centre solutions, announced the completion of the Microsoft Teams contact centre certification process, verifying the quality, compatibility and reliability of their integration with Teams to increase cross-team collaboration and seamless, streamlined customer service in today’s Anywhere World. Continue reading Puzzel announces certification of its Contact Centre solution for Microsoft Teams
Puzzel launches new competitive CCaaS Partner Programme
Puzzel, a leading European CCaaS innovator, has announced the launch of its new Puzzel Partner Programme. In line with their new set of product packages, this latest launch will help simplify, improve and reward business partnerships with Puzzel. Continue reading Puzzel launches new competitive CCaaS Partner Programme
Puzzel launches new AI-powered CCaaS packages
Puzzel, a leading European CCaaS innovator, has unveiled new and enhanced product packages designed to deliver end-to-end buying and digital first customer service experiences. Continue reading Puzzel launches new AI-powered CCaaS packages
Remote onboarding – 5 Steps to Success
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for success… Continue reading Remote onboarding – 5 Steps to Success