Puzzel, the leading European provider of cloud-based contact centre solutions, announced that it has entered into an agreement to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions. Continue reading Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Tag Archives: Puzzel
Puzzel to Acquire SupWiz
Puzzel announced that it will acquire SupWiz, an industry leading enterprise-grade omnichannel conversational AI platform, helping its customers further unlock the growing potential of AI for excellent customer experiences1 (CX). Continue reading Puzzel to Acquire SupWiz
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel, the leading European CCaaS provider, released the State of Contact Centres 2024 survey, one of the most comprehensive European surveys to date on the emerging trends, challenges and opportunities that are reshaping the CX landscape for organisations in Europe. Continue reading Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Continue reading Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements
Puzzel, a leading provider of cloud-based contact centre solutions, has announced its new suite of tools to successfully manage customer interactions from sales to support – helping contact centre teams create a coherent, consistent experience across all touch points. Continue reading Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements
Puzzel acquires S2 Communications
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of the Swedish Outbound Sales platform, S2. Continue reading Puzzel acquires S2 Communications