Tag Archives: Puzzel

Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities

Puzzel, the leading European provider of cloud-based contact centre solutions, announced that it has entered into an agreement to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions. Continue reading Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements

Puzzel, a leading provider of cloud-based contact centre solutions, has announced its new suite of tools to successfully manage customer interactions from sales to support – helping contact centre teams create a coherent, consistent experience across all touch points. Continue reading Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements