PRESS RELEASE: Semafone, a global provider of call centre data security, has partnered exclusively with SecureCo, an Australian-based payments and compliance specialist, to provide a complete security and payments solution for card-not-present (CNP) transactions within the call centre environment. Continue reading Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres
Category Archives: Technology
ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
PRESS RELEASE: ClickFox announced that it has chosen Zoomdata, developers of the world’s fastest visual analytics platform for big data, as the embedded data visualization solution for their product line, to better surface business opportunities from customer experience insights. Continue reading ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
App-ier times ahead for car finance customers
The UK’s fastest growing online car finance broker, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance broker to launch a native mobile app. Created on the back of extensive consumer research, and a six-figure investment, the app will create richer communications between CarFinance 247 and its customers. Continue reading App-ier times ahead for car finance customers
BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement
CASE STUDY: BGL’s customer contact centres are made up of 1,300 people across four sites in Peterborough, Sunderland, York and Wakefield. Together they deliver high-quality customer service expertise on behalf of BGL Group’s businesses, including Frontline (home to insurance brands Budget Insurance and Dial Direct), Beagle Street, the online life insurance company, and Junction, BGL Group’s partnerships business, working with blue chip partners. Continue reading BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement
Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence
PRESS RELEASE: Telefónica presented its fourth platform that, thanks to the application of cognitive capabilities, will be the basis for a new relationship model with costumers. AURA will enable users to manage their digital experiences with the company and control the data generated by using Telefónica’s products and services in a transparent and secure manner. Continue reading Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence
Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution
PRESS RELEASE: Interop Technologies™, a specialist in advanced communication networks and managed IP services, today announced that the United States Patent and Trademark Office has granted Notices of Allowance for two additional U.S. patent applications[i] on its Rich Communication Services (RCS) technology. Continue reading Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution